Returns & Refunds Policy

1. Products covered

Mindset Cyber sells digital e-learning courses and live online instructor-led training (including PECB ISO certification courses). Because these are digital products and scheduled services, different cancellation and refund terms apply to each — see below.

2. E-learning courses (self-paced)

E-learning courses are accessed immediately (or within a short time) after purchase. Because of the nature of digital products, we do not accept returns or offer change-of-mind refunds once access to a course has been provided.

3. Live online training (instructor-led)

Live online training courses are scheduled, instructor-led sessions delivered via Microsoft Teams. Payment is required to confirm your place in the course. The following cancellation terms apply:

• If for any reason the event does not go ahead, you will receive a full refund.
• If you cancel more than 7 days before the event start date, you will receive a full refund.
• If you cancel within 7 days of the event start date, you will receive a 50% refund.

To request a cancellation, email info@mindsetcyber.com.au with your name, order date, and the course name.

4. When a refund may be available

In line with the Australian Consumer Law, you may be entitled to a repair, replacement or refund if there is a major problem with your digital product. For our courses, this may include situations such as:

• You were charged twice for the same course (duplicate purchase).
• You did not receive access to the course after successful payment and we are unable to provide access within a reasonable time.
• There is a technical issue on our side that prevents you from accessing the course and we cannot resolve it within a reasonable time.

Where a problem is confirmed and cannot be fixed within a reasonable period, we will provide a refund as required under the Australian Consumer Law.

5. What is not covered

Refunds are not generally available where:

• You change your mind after purchase.
• You decide the course is no longer needed or not what you expected, despite accurate description on our website.
• You do not meet the technical requirements (for example, compatible device or internet connection) where these were reasonably disclosed.
• You fail to use the course within any published access period.

6. How to request assistance or a refund

If you are experiencing issues with access, or believe you may be entitled to a refund under this policy, please contact us with:

• Your full name.
• The email address used at checkout.
• The course name and order date.
• A brief description of the issue.

Email: info@mindsetcyber.com.au
We aim to respond to all requests within 3-5 business days.

7. Your rights under Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law. If you have any questions about this Returns & Refunds Policy, please contact us at info@mindsetcyber.com.au.